FREE SHIPPING for orders over 50€ [GR]
These Terms and Conditions apply to your use of the Atropos Land.gr (“Atropos Land”) website. In this Terms of Use, “us”, “we” or “our” means “Atropos Land” (owned by Ioanna G, Mellou) , Ermioni Argolida 21051, Peloponese- Greece. VAT No : EL 123734683, Tax office : Nafplion ,GEMI No: 159111103000.
By using our site you agree to the following Terms of Use.
All the texts, images, icons and illustrations displayed on our site are either the property of, or used with permission by “Atropos Land”. The use of content, including images, by you, or anyone else authorised by you, is prohibited unless specifically permitted by “Atropos Land” .
Any personal data you transmit to our site by email or otherwise, will be used by “Atropos Land” in accordance with the privacy policy of the site.
The content of our site is for your general information and use only. It is subject to change without notice.
While “Atropos Land” endeavours to include accurate and up to date information in the site, it makes no warranties or representations as to its accuracy. “Atropos Land” assumes no liability or responsibility for any errors or omissions in the content of the site.
Τhis site may also include links to other sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the site(s). We have no responsibility for the content of the linked site(s).
The above terms and conditions of the site and any amendments thereto, are governed and complemented by Greek law. For any dispute arising from the present, the courts competent to resolve it defined only the courts of Athens.
Purchase Guide
Finding a product
You can access the online store by clicking the “Shop” option you will find either in the menu or at the left in menu.
Choose the desired product. There are photos and the product description (Name, Price, Ingredients, Notes, Main Features).
All product prices are inclusive of VAT and the company reserves the right at any time to change them without prior notice.
Add a Product to Cart
After having selected the desired quantity of the product, you must select “Add to cart” to add the product to your order. By clicking the “CART” indicator at the top right of the website page, you can check your basket and remove products (indication X) at any time.
Submit Order – Steps
1. Add the desired products to the CART following the “Add to basket” instructions as described above and select “Checkout”.
2. You must fill in your details and billing address.
3. For any conversion you make to the quantity of your order, you must select “Update” to renew the Total Cost.
4. If you want to leave comments regarding your order, use the relevant field (“Order notes”).
5. Choose a payment method and click “Place Order”.
6. If you have selected payment through credit or debit card you will be transferred to a secure environment provided by the Piraeus Bank of Greece to enter payment information.
Payment Methods
1. Credit or Debit Card
All payments made using a credit or debit card are processed through the Peraus Bank’s service which is a fully certified system, compliant with international PCI DSS safety standards.
The system enables the card number not to be used at the merchant’s e-shop in future transactions, by use of “Tokenization”, whereby the card number is converted into a unique e-token.More specifically, the customer can revisit the e-shop to make purchases without each time having to re-enter his or her card details. This way, the company doesn’t have to handle card details and is therefore compliant with PCI DSS specifications and requirements, while at the same time the quality of customer service is significantly enhanced.
In addition to the above, there is monitoring and protection from fraudulent transactions (Fraud & Risk Solutions):
Accepted Cards: Any credit, debit or prepaid card of the international Visa, Mastercard.
2. Bank account deposit
Payment of the order by depositing in the following bank account.
PIREAUS BANK
IBAN: GR 5701 7252 8000 5528 0633 73357
BENEFICIARY: IOANNA G. MELLOU (ATROPOS GI)
Please include in your Reason for Deposit your Name and Order Number which will appear on the e-mail you received.
Any transaction costs are solely borne by the customer.
Shipping method-Delivery time
Delivery time begins as soon as the order confirmation email is sent to the buyer. The processing time of an order is approximately 1-5 working days from the date of confirmation of your order, depending on the availability of the products. Delivery time depends on the shipping destination and shipping method.
Delivery times are indicative and may vary depending on the accessibility of the place of pick-up and/or delivery as well as they may be affected by force majeure.
• Within Athens or land destinations within Greece with courier service : 1-3 working days
• Island destinations within Greece with courier service : 2-4 working days
• European Union destinations with express courier: 3-6 working days
• Other European destinations and worldwide destinations with express courier: 2-8 working days
Free shipping for all orders in Greece over 100€
Free shipping for all orders in EE over 120 E and over 200 E for other non EE countries.
All above values include VAT and the company reserves the right at any time to change them without prior notice.
All applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are sole responsibility of the customer. Local customs practices may require the provision of additional information to clear your order. These rules vary by country and it is the local government that determines duty and customs charges. You may contact your local customs office for additional information.
For any problem regarding the shipment of your order, you can contact by sending an email at info@atroposland.gr or by phone at +30 211-4004094 (Monday-Friday 10:00 to 17.00).
Right of withdrawal / defective products
According to the distance selling directive (Directive 97/7 / EC), the customer has 14 (fourteen) days from the date of receipt of the product to voluntarily withdraw from the purchase of the product by writing to us at info@atroposland.gr or by phone at +30 2114004094 (Monday-Friday 10:00 to 17:00) without justifying his or her decision. If the 14th day falls on a Saturday, Sunday or public holiday, then the deadline is extended to the next business day.
The product must be in its original packaging, sealed and in excellent condition for hygiene and health and safety reasons. Return of products that do not meet the above standards will not be accepted. The refund of the value of the products will be paid after the products have been received and after verification that they meet the above standards with the payment method followed in the order and within 14 days from the day we are informed of the withdrawal from the sale. In this case the customer bears the shipping costs.
The right of withdrawal provided for in Articles 3e to 3a for distance and off-premises contracts shall not apply in the supply of sealed goods which are not suitable for return (products that can suffer deterioration and/or expire soon), for health and safety or hygiene reasons, and which have been unsealed after delivery.
*Any defective products will be replaced providing you inform us via email within 14 days from the date of receipt of the product.
Returns
The return of the products can be made after contact and confirmation from our part. It is mandatory that the proof of purchase or a copy of it is included in the return package. The address where returned items shall be shipped is: Atropos Land-Ioanna Mellou, Ermioni Argolida, 21051, Greece ,phone number: +30 211 4004094.
In case a product is defective or different from the one you purchased, you may return it and/or request a replacement by contacting us at info@atroposlang.gr
The request for returning a product must be made within 3 working days from the delivery of your order. During your declaration we will ask you for information about the identity of the buyer or the recipient of the order so as to perform the necessary check before proceeding to fill in the missing products or replace the damaged ones. In case of a return, the process is done according to our terms and guidance.
Return of products purchased with promo codes will be based on the terms of the offer price.
Return shipping costs and shipping responsibilities are borne by the buyer except in the case of defective product or incorrect delivery of products. In this case the return costs will be paid by us.
Deteriorated food, drink or other products are not refundable.
Order cancellation
To cancel an order (fully or partially), you must contact us directly at info@atroposland.gr or by phone at +30 211 2670820 (Monday-Friday 10.00 to 17.00). This option is only provided before we inform you about the shipment of your order. Once your order has been shipped, cancellation is not possible.